Support
Find your TV
- Turn on your TV and connect it to your home network. Keep it awake during setup.
- Connect your iPhone to the same local network. The TV may use Wi-Fi or Ethernet through the same router.
- Open Remotee’s TV selector and look for your TV. Choose it, then follow the pairing instructions shown on your phone and TV.
If the TV does not appear
- Check that the iPhone is using Wi-Fi, rather than mobile data alone.
- Avoid guest Wi-Fi or router settings that isolate devices. Two network names do not always mean two separate local networks; check your router’s setup.
- In iPhone Settings, open Privacy & Security → Local Network and allow Remotee. If Remotee is not listed, open the app and try discovery first.
- Wake the TV using its physical remote. A sleeping or powered-off TV may not advertise itself.
- If a VPN blocks local traffic, check its local-network setting or temporarily disconnect it, then search again.
Pairing or reconnecting
Keep the TV screen visible and enter the requested pairing code exactly as shown. If a saved TV no longer connects, check its power and network first. Use the app’s visible retry action when available. Forgetting the TV removes its saved pairing; you will need to pair again.
If discovery is unavailable
As a secondary option, use manual address entry. Find the TV’s current IP address in its network settings and enter it in Remotee. Manual entry still needs the same reachable local network and cannot add support for an unsupported TV.
Availability and TV support
For iPhone with iOS 17 or later. Compatible Android TV and Google TV devices are supported; features vary by model and firmware.
Contact support
Email canh.builds@gmail.com. Include your TV model, iOS version, what you tried and the error text. Do not send pairing codes, passwords or your TV’s IP address. Remove personal information from any screenshots you choose to share.
The email link opens your email app. Nothing is sent until you choose to send it.